Job Description

Job Description

Job Description

Riverland Federal Credit Union is seeking a Floating Teller / MSR to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard service hours are Monday- Friday from 9:00 am to 4:00 pm, the actual hours worked in this position will vary based on the business needs.

The Floating Teller / MSR will assist members and potential members with their credit union needs; explains services, sets up new accounts, responds to problems, and directs members to the appropriate people. Assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Will be required to travel to a designated group of branches to work as staffing and scheduling needs dictate.

Essential Functions and Responsibilities:

• Receives and processes member financial transactions by posting transactions to member's accounts, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; sell money orders, and stamps to members; maintain member records
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next level supervisor along with their recommendations for a resolution.
• Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service. Cross-sells credit union services. Travels within a designated demographic area to work at other branches.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious accounts to supervisor. Accurate completion of CTR, Monetary Instrument (Money Order) log, and reporting of suspicious activities to supervisor.
• Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• Follows Credit Union’s policies and procedures at all times and all other duties as assigned.

Education and Experience:

• Minimum 1 month – 1 year of similar or related experience.
• High school education or GED
• Previous experience in a credit union is a plus.

Other:

• Must be legally authorized to work in the US.
• Must be willing to submit to and pass a criminal background check.
• Must be willing to submit to and pass a credit check.
• Must be bondable.

Due to the high volume of resumes received, a personal response regarding your application status is not available. Candidates will be contacted, only if we are interested in an interview.

Riverland is an Equal Employment Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Credit Union depends solely on your qualifications.

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