Job Description

Job Description

Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. CIS supports The Salvation Army’s mission by providing permanent housing, employment and supportive services to households experiencing homelessness or risk of becoming homeless.

Position Summary

The Associate Director is a key member of CIS’s executive leadership team and is the designated replacement for covering the Director’s responsibilities in his/her absence. The Associate Director is responsible for the efficient daily operation of all programs, including administrative oversight of the SSVF, Tenant Based PSH, Project Based PSH, HVRP, and Shallow Subsidy programs within CIS. The Associate Director will directly supervise all Program Managers. The Associate Director is also responsible for developing and nurturing relationships with external entities to promote and support the ongoing operation of the departments and works closely with the Director to ensure the continuing fulfillment of operational, programmatic, and contractual obligations.

Pay Range (Salary)

$114,000 - $119,000/yr.

Essential Functions

DUTIES & RESPONSIBLITIES: (not listed in order of priority)

• Provide administrative oversight of the SSVF Program Manager, the Shallow Subsidy Program Manager, the Veteran Services Program Manager, the Tenant Based PSH Program Manager, and the Project Based PSH Program Manager.
• Coordinate with the Department of Health Services (DHS) tracking the progress of all participants in the PSH Programs.
• Track and coordinate CHAMP training for the ICMS Case Managers and the 6-week Cohort training. Coordinate with the Los Angeles County Housing Development Corporation to ensure contractual agreements are constantly reviewed and followed.
• To include evaluating the budget and ensuring all expenses are within the initial budget and with the contractual agreement.
• Coordinate with managers to ensure appropriate staff coverage.
• Develop and maintain cooperative relationships with Corps officers/Managers at all sites where CIS staff are located. Develop and maintain a relationship with Property Management with all 68 Project Based PSH units assigned to The Salvation Army for Intensive Case Management Services.
• Address all Grievances from all programs and diffuse any aggression made towards staff or other tenants.
• Provide additional administrative support to the Veteran Employment Services (VES) department in creating collaborations between VES and SSVF for dual enrollments. Implement universal procedures to create a fluid process from referral to exit of the program.
• Guide and assist the Finance Administrative Specialist (FAS) in tracking all “Returned checks and Outstanding checks.”
• Work in minimizing late payments, late fees, Increase ACH applications, and FEDEX all “Urgent” rental assistance. Implement and guide the FAS in creating policies and procedures for the duties of an FAS.
• Oversee and provide guidance to the Clinical Consultants in the PSH programs.
• Responsible for coordinating and delivering at least four annual social services training sessions for staff.
• Develop and maintain relationships throughout the community to promote CIS services.
• Lead by example in establishing and maintaining effective communications and appropriate boundaries with co-workers, subordinates, program participants, and guests.
• Conduct monthly one-on-one sessions with subordinate Program Managers to support professional development, effective service provision, and establish, achieve, and monitor short- and long-term departmental goals.
• Collaborate with Director and Business Manager to provide effective support to program staff to enhance service provision to clients.
• Conduct site visits from Santa Barbara to Riverside County.
• Requires driving to Santa Barbara, Ventura, Los Angeles, San Bernardino, Riverside, and Orange County.
• Remote work will be based on program/Operational needs.
• Ensure appropriate review and follow-up on all incident reports and client grievances.
• Design and conduct, as necessary, In-Service training sessions for program and operations staff. Support the convening of monthly department meetings.
• Effectively employ The Salvation Army’s management and disciplinary procedures. Support the existence of an environment that is safe for clients, staff, and visitors, as well as conducive to the effective provision of service. Represent CIS at internal and external functions as needed.
• Assist Director and fulfill Director’s responsibilities in his/her absence, as needed.
• Responsible for ensuring coverage of subordinate management staff during their absences.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift 50 lbs.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, and must possess the following minimum qualifications:

• Bachelor’s degree in social services, Business, or a related field required, master’s degree preferred.
• 5-10 years of experience working in a senior management capacity supervising 10 or more individuals.
• Knowledge of the workings of non-profits, preferably in a homeless services setting
• Very strong verbal and written communication skills, with exceptional grammar and spelling skills
• Initiative, adaptability and responsibility to work with minimal oversight.
• Ability to interact with others professionally.
• Understand and support the mission statement of The Salvation Army.
• Knowledge of budgets and financial responsibility for contract reporting.
• Must possess the ability to meet deadlines, handle figures, and work with attention to detail.
• CPR and First Aid certification required within 7 days of hire date.
• Active driver’s license and clean MVR record.

Skills, Knowledge & Abilities

The following knowledge, skills, and/or abilities are required:

• Strong Microsoft Office skills, including Word, Excel, PowerPoint
• Strong internet use and email skills
• Minimum of 1 year leading/organizing large groups.
• Ability to develop and conduct in-service training events.
• Experience with Federal, State and County codes and regulations involving governmental contracts.
• Ability to read, interpret, and draft documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively after groups of clients and staff.
• Ability to investigate, document, draw valid conclusions, and determine appropriate follow-up steps for problems that may arise.
• Solve practical problems dealing with a variety of concrete variables in situations where limited standardization is not available.
• Ability to interpret various instructions in written, oral, diagram, or in scheduled formats.

Managerial Core Competencies

Analytical – Synthesize complex or diverse information; Conduct research, draw conclusions, and report out; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; Adapt strategy to constant change and conditions.

Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully and develop solutions.

Customer Service - Manage difficult and/or emotional clients, staff, and/or guests; Promptly address the needs of staff and clients.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; Seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale and group commitment to established goals and objectives.

Project Management - Prioritize and plan work activities; Use time efficiently; Organize work schedules of other people and assign tasks.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Establish an open-door policy by making yourself available to staff; Provide regular performance feedback; Develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness and efficiency at all levels of operation.

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